Check out our store policies!
*Prices subject to change without notice*
Free shipping on orders over R1000 from this shop.
This store uses courier services. Enter your postal code for a more accurate price estimate.
You'll be able to select from the following options at checkout:
Sorry! No options are available to ship to South Africa yet.Want to ship to South Africa? Click here.
Please note we are no longer taking custom orders on our ceramic range. Our processing time for orders is 1 - 2 working days. When your order is ready to be dispatched the following areas are shipped to, via Postnet to Postnet (not the Post Office) or Aramex Door-to-Door, within 2 - 3 business days (excluding weekends):
Cape Town, George, Durban, Johannesburg, Klerksdorp, Polokwane, Pretoria, Bloemfontein, Harrismith, Witbank, Vereeniging & Rustenburg (outlying areas may take up to 3 days or more to deliver).
CAN I TRACK MY ORDER:
Yes, no problem! Your individual tracking number and all relevant details will be emailed to you as soon as the order has been dispatched. To track your order go to the following sites:
Aramex - https://www.aramex.com/express/track.aspx
Postnet - http://postnet.co.za/parcel-tracker
EXCHANGES OR RETURNS:
We regret no refunds or exchanges, please be happy with your purchase before completing your order and take note of our store policies.
We offer a six month warranty on zips and stitching however to date we have had no issues or complaints!
Remember our bags are all handmade so they will have more of a "rustic" and authentic appeal as opposed to your mass produced "hard" bags.
We have a very strict QC department but if something else does sneak through we will gladly fix any faulty item. Please notify us within 7 days of receiving your order. The cost to return the bag to us will be at your own expense unless the defect is evident without inspection. Note that we will not cover damages caused by alterations, incorrect use, improper care or natural wear and tear. After a physical inspection, and if there is a product defect, we will repair or replace and return your bag at no extra charge.
Please note Wolf and Bear reserve the right to decide whether the item should be replaced or exchanged based on a full inspection of the defective item. Due to the handmade nature of our bags and the natural properties of leather, scratches, marks and flaws are not considered to be a defect, that’s what gives your bag character and makes it unique!