VAN DYK CRAFT

Hey there everyone!

My workshop is based in Botrivier where I do woodturning and traditional woodwork. Creating quality handcrafted products is the name of the game. Kitchen/Table/Homeware also furniture and jewellery. We use a wide variety of wood but prefer using locally harvested, available wood, always keeping sustainability in mind.

Returns 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 


To complete your return, we require a receipt or proof of purchase. 

Please do not send your purchase back to the manufacturer. 


There are certain situations where only partial refunds are granted (if applicable) 

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 

- Any item that is returned more than 30 days after delivery 


Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 


Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at [ email hidden ]


Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 


Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [ email hidden ] and send your item to: VAN DYK CRAFT, Unit 24B , Rosbur Park, Neptune street, Paarden Eiland, Cape Town, Western Cape, 8001, South Africa. 


Shipping 

To return your product, you should mail your product to: VAN DYK CRAFT, Unit 25, Rosbur Park, Carlisle street, Paarden Eiland, Cape Town, Western Cape, 8001, South Africa 


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 


Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 


If you are shipping an item over R1300, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Time to ship

Shipping is done through a local company called the Courier guy

24 - 48 hours delivery within national major centres.

72 - 96 hours regional delivery to national regional areas.