About the designer
I make handmade sterling silver jewellery. I make each piece with love & care, and am so thankul to be able to do this full time thanks to my wonderful clients. Please note that I have a lead time of 10-14 days for production - if something is needed for a specific date, please notify me of this after ordering! Thank you.
Need a custom order? Please dont hesitate to email us : mail(at)hellothula.co.za or reach me via facebook : [ link hidden ]/hellothula / Instagram : [ link hidden ]/hellothula
Lead time is typically 10-14 days.
However if ordering more 3 items - it may be 3-4 weeks
Please let us know if you need something by a specific date, Birthdays... Anniverseries.. Christmas... etc etc. - please let us know so we can prioritze and avoid dissapointment.
We have a number of local options for delivery - see them at checkout.
Please note - shipping to international countries takes weeks from November. Also bare in mind we have a 2-3 weeks lead time for customizable pieces from 1 November (engraving, handstamped, anything personalized) Please bare this in mind when placing your order ♥
Unfortunately, Thula Jewellery has a limited returns policy as each item is handmade and made to order.
If you are unsatisfied with your order - please contact us within 2 days of receiving your order - we will allow an exchange for another item if the original order is returned to us in perfect condition.
(Returns / exchanges are not possible on custom orders, ie. special engraving, handstamped initials, words etc.)
**NB: If an item is intended as a gift, or is needed by a specific date, it is of the utmost importance that this is communicated to me after ordering, I cannot be held responsible for an item not arriving in time if the date needed by is not communicated to me after the purchase being made.
♥ If you have any questions at all.. please contact me at : [ email hidden ]