You'll be able to select from the following options at checkout:
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Deliveries and Postage:
Self collect from Cape Town (free)
Jewels are posted through the Postnet, counter to counter or to the address you have provided. It may take up to 2 weeks (but in most cases 5 working days or less) to be delivered once ordered and paid for. The postage and packaging fees will be added to the selling price. This depends on the product, as products are hand-made on order and size. If the product is already made, it will posted 48 hours after payment is received.
Once your order has been posted, you will be contacted with a tracking number. You can then track your purchase via Postnet, website www.postnet.co.za or by calling Postnet on 021 426 0316 / 0839. When you collect your parcel, please remember to bring the tracking number and your ID book with you. The packaging charges for this are R150 (Cape Town) and R200 (South Africa, outside Cape Town) and will take up to 3-4 days.
Please ensure that you provide the correct delivery address as well as a telephone number when arranging postage.
Insurance will only be added to parcel at the client’s request. Please note that the client is liable for the insurance costs, and will be added to the postage fee.
We unfortunately cannot be held responsible for any damage or lost products as a result of the postage system.
If you are not happy with the product or have not received it, please contact me immediately at [ email hidden ]">[ email hidden ] and we will do our best to help.
All products are carefully hand crafted, so please allow 7 days for manufacture before postage.
Sugarbird is keen on manufacturing custom orders. So if you have something special in mind, you are welcome to liaise and we make something unique especially for you (or as a gift). You can specify it in the comment box or contact me.
If a piece is damaged during delivery, you are welcome to return the piece to be fixed at no extra cost.
Please note, you will need to contact me within 7 days of receiving the purchase for the exchange to be valid. Out of warranty items can be sent to me for a small repair cost, postage not included.