About the designer
Peony Creative is a Bespoke Design and Graphic House. Established in 2018, and introduced formally in 2019.
Peony Creative is a passion project that aims to bring unusual contemporary and modern designs. Our range includes Islamic centered art and gifting as well as General Gifting, Wedding Stationery and Graphic Design for print and digital application.
All products are designed in-house and produced locally in South Africa.
COURIER & DELIVERY:
- Deliveries outside of South Africa will attract a delivery fee. In addition, we will not be liable for customs and other such associated fees.
- Orders are processed within 2 working days. Items are delivered via courier in 3 - 4 days and couriered within 5 days. We will aim to process and courier in the quickest time possible.
- Shipping and courier to South African addresses will occur from Monday to Friday, during office hours.
- All packages can be tracked on the courier company’s website by making use of the tracking reference that we provide you with once your order has been dispatched. When completing your details for delivery, it is advisable to enter your work address or address that is normally occupied during office hours.
- In the event that there is an unexpected delay, we will communicate this to you via phone or email.
- We cannot be held responsible for an incorrect address being entered while ordering on our website. If you complete your order and then notice that the address details are incorrect, please contact us immediately.
RETURNS (applies to physical products ONLY)
- If you're not completely satisfied with your purchase, we will be happy to exchange your item or offer you a store credit (store credit value excludes postage paid) within 7 days of the item being received.
- The item has to be undamaged and sent back in its original packaging along with a copy of the original receipt.
- You will need to return your order at your own cost and by secure means to ensure it reaches us in good condition. The product is your responsibility until we receive it.
- Shipping costs following exchanges are not included and will be at your own expense.
- In the event of an item being faulty, we will repair or replace it within 1 month of the date of purchase.
- If the item cannot be repaired or the same product is not available, you will be entitled to a refund.
- Before returning an item, please email with your request.
- We will then review your request and let you know of the steps to follow. Please do not hesitate to contact us if you have any other issues with an order and we’ll do our best to look after you.
DIGITAL GRAPHIC ELEMENTS & DESIGNS
- All digital graphic elements and designs are downloadable directly from the site. Alternatively, we are able to courier paper products via SAPO or the courier guy (courier fees apply). Please advise your preference on Checkout.
- Purchased files will be sent as a high-quality print-ready pdf. Instructions will be included herein.
- All digital graphic elements and designs are for PERSONAL USE ONLY.
- Peony Creative designs may not be reproduced and sold or used commercially. Please inquire with us about a rate for commercial use.
- Purchase of the digital files does not transfer copyright or ownership of the designs.
- Copyright of all digital elements remains the property of Peony Creative.
- Colours on your screen may vary slightly from the product itself depending on your printer and paper quality.
- Due to the nature of the Digital product, there are NO refunds or returns.
Should any of our Store Policies be unclear, please feel free to email us to clarify.
- When purchasing from Peony Creative you will automatically be added to our mailing list.
- Communication will be in the form of occasional newsletters and product alerts via email.
- If you no longer want to receive emails from us feel free to hit unsubscribe.
We at Peony Creative appreciate the feedback. Send us your love or share your thoughts on our products.
Want to share your excitement about your Peony Creative product? Tag us on Instagram (peony_creative) and Facebook. We'd love to see how our products and designs come to life.
PEONY CREATIVE HOURS
- Monday – Friday: 09:00-16:00
- Saturday, Sunday & Public Holidays: Closed. But feel free to shop online. Orders will be processed on the next working day.