For the above reasons, we cannot guarantee that an item will be replaced once sold out.
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When do I get it? Add the lead time (1-2 business days) to the delivery time of the shipping option you select.
Free shipping on orders over R350 from this shop.
This store uses courier services. Enter your postal code for a more accurate price estimate.
You'll be able to select from the following options at checkout:
Fastway South Africa
Sorry! No options are available to ship to South Africa yet.Want to ship to South Africa? Click here.
Where do we ship?
At this current moment, we ship within South Africa.
Does my order come with tracking?
Yes, it does.
How do I know whether the scrunchie will fit my hair?
Our scrunchies are designed to go around your hair twice and fit snug.
Why is the color of my scrunchie slightly different on my computer screen than it is in person?
Resolution, color contrast, and screen brightness can differ from one computer to the next. We do our best to show the product unfiltered and in its natural state on our website in order to most authentically represent its appearance.
We ship between 1- 2 days after payment has been received. Please allow more time for outlaying areas (i.e. Northern Cape). We endeavour to be transparent with our shipping rates however we may contact you if shipping rates to your area are different to the amounts quoted on the website.
Items will not be shipped until confirmation of payment has been received.
Please contact us if you have any questions.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error and any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
First check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [ email hidden ]
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [ email hidden ] to confirm and obtain the shipping address.
To return your product, please contact us for shipping details.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.