Bunting- free postage
When do I get it? Add the lead time (1-2 weeks) to the delivery time of the shipping option you select.
This store uses courier services. Enter your postal code for a more accurate price estimate.
You'll be able to select from the following options at checkout:
The Courier Guy
Overnight unless outlying area
Sorry! No options are available to ship to South Africa yet.Want to ship to South Africa? Click here.
How it works- Once you have placed your order, we will endeavour to complete the item within one week. Before ordering, please read the notes accompanying the specific product as fabric choices may change from time to time, or there may be more than one option. Contact me and I can confirm what is available, if you are happy with the alterntive, we can go ahead with the order. During very busy times, I will close the order books and start a waiting list. If you are prepared to be on the waiting list, I will process as quickly as I can, and notify you when your time is near. It's currently only little ol' me whirring away on the sewing machine, and doing all that not so fun admin side of things, so please understand we cannot meet the demands of a larger store, but I believe we're worth the wait;)
Postage- All orders will be sent out via courier with The Courier Guy. However should the item become lost, Mae-anna cannot be held accountable for a refund as I am unable to obtain insurance for their service.
Returns- If you change your mind you have the right to return the product undamaged and in its original packaging within 7 days of receiving it. Postage will have to be paid by your good selves to return the item and will need to be at the very minimum a recorded item through the SAPO. Bespoke orders are non returnable and non refundable. We will work closely with you during a bespoke process with ideas and photos so this should hopefully never be the case. If any item is found to be damaged and faulty by yourselves, we will incur the postage and reimburse once it has arrived back at the Mae-anna studio. We are very particular about our quality and do take photos of every single item before sending out so that we have them on record. Although we of course realise that mistakes do happen, we want to ensure you are nevertheless delighted with our service.
Copyright- The product of designers is born out our life stories, don't pilfer our creative culminations pretty please. Mae-anna and it's products are protected by copyright. I have wherever possible used my own clothing patterns, or if not, clearly stated their pattern source. All toys, barring an adaption from My Funny Buddy have been designed by me. I have an excellent understanding of toy safety, especially toys from birth. So you can rest assured your little ones can tug, pull and chew away. We are also able to produce CE certified toys for the overseas market. Please get in touch if you are an overseas buyer and would like a toy, the fabrics will be slightly different than those otherwise showcased, and unfortunately a little more expensive as they are imported.
Happy browsing and enjoy your Mae-anna experience.