We're still open for business! Click the button below for some need-to-know bits and pieces regarding changes you'll experience while shopping on Hello Pretty during this peculiar time. Short version: shipping's going to take longer than normal.
When do I get it? Add the lead time (3-5 business days) to the delivery time of the shipping option you select.
This store uses courier services. Enter your postal code for a more accurate price estimate. If you're buying more than one item, the final shipping cost will be calculated on checkout.
You'll be able to select from the following options at checkout:
| Shipping method | Price | |
|---|---|---|
|
South African Post Office (SAPO)
Standard Shipping
|
R25.00£1.08$1.33€1.23$2.19 | |
|
Pargo
Collection points throughout South Africa.
For more information about Pargo, see here. |
R79.00£3.41$4.19€3.88$6.91 |
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
If you need to exchange an item for something else, email us at [ link hidden ][ email hidden ] and we will get in touch with you.
Shipping
If you live in the Cape Peninsula area, we will come and collect your item and replace it for you. You will be contacted by email to confirm this first.
If you live in any other area, please mail us for more details.
In both cases you will be charged a non-refundable shipping fee. In the case of a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
