LADIDA COVERS

About Us

We are an independent privately owned company that specializes in providing high quality, computer and cellphone accessories at unbeatable prices. We provide a personal touch and regard all our customers as important to use. We offer not only standard accessories but also custom made accessories to suite a variety of different tastes.

Our Vision

Our vision is to be one of the biggest cellphone and computer accessories supplier and to be a favorite among our clients. We aim to provide a quality online shopping experience for all our clients across the globe. By being a customer orientated company; we hope to distinguish ourselves from our competitors.

Our Future

Our future is dependent on our clients and by growing our customer base, through excellent quality, service and prices we will be the online cellphone and computer accessory store of choice.

Our Mission

Our mission is to be a global top 10 online cellphone and computer accessories store. We aim to achieve this by providing beyond expectation customer service, combined with quality and prices to please. As a customer orientated company, by putting our clients first we hope to cultivate a long lasting relationship bringing advantage to our company as well as to our clients.

Returns Policy

We really want our customers to be pleased with their purchase. If you aren’t entirely satisfied, you’ll be able to return the merchandise to us and we’ll exchange it, or credit your account, subject to the terms below. This Return Policy applies to products bought from Ladida Custom Covers.

This Return Policy forms part of the Ladida Custom Covers Terms and Conditions, therefore words defined in the Terms and Conditions possess the exact same definition like in this Return Policy, unless of course that the context suggests otherwise. Absolutely nothing contained in this Return Policy is meant to restrict your statutory rights in any way.

Preparing Your Merchandise For a Return

To make sure your request is processed as fast as possible you are accountable for the following whenever returning your merchandise;

Package your merchandise properly as well as securely for protection during the course of transportation;

Clearly mark your return reference number on the exterior of the package; and also

Include all the add-ons and components which were supplied together with the item.

Failing to abide by these requirements may delay the processing of your request or perhaps lead to its decline entirely.

Unwanted Items

It is possible to return a particular unwanted item to us at no cost, provided:

it’s intact as well as unused, together with the original labeling and also stickers still attached, that it is inside original product packaging, that should be intact as well as in its original condition with the seals still undamaged (if applicable).

it’s not missing any sort of add-ons or components;

you log a return on the Website within thirty days of shipping to you or collection by you of the unwanted item. After 30 days, you can only return a product if it is defective; and it is not one of the products listed below.

Changed Your Mind?

Where you may have changed your mind and want a credit for any item, you are able to send it back – provided the item is not:

An item that has been customized for you personally or designed to your very own requirements.

We will collect the item from you at no cost. After we have examined the item as well as authenticated your return, we shall credit your account with the purchase cost of the item within ten days from the return (or reimburse you if it is actually your preference).

Wish to Exchange an Item?

You may exchange an item that’s of equivalent value or of the exact same category.

In cases where a item included a free accessory and you do not return it along with your return, no accessories are going to be included to the exchange.

We’re entitled to examine the item in order to verify your return.

Not Exactly What You Purchased?

In case we unintentionally deliver the incorrect item to you, or if perhaps the item isn’t as described on the web site, kindly inform us and we’ll collect the item from you at no cost. In the event the item is missing any add-ons or components, you will have to follow the procedure set-out in section two below. When we’ve examined the item and authenticated your return, we shall at your preference provide the proper item to you as quickly as possible (if the correct product is readily available); or credit your account with the purchase cost of the item within ten days from the return (or even reimburse you if it is your preference).

Merchandise Broken During Shipping

Should an item be broken or perhaps missing any components or add-ons during the time of shipping, kindly inform us within seven days of this simply by logging a return on our Website.

We will organize to collect the item from you at no cost. After we have examined the item and also authenticated your return, we’ll replace the item as quickly as possible.

Faulty Items

We do our very best to make sure that the items we deliver to you are of the finest quality,  as well as in good working order and also with no defects.

What is a defect? A defect is a product imperfection within the manufacture of the product or any feature of a product, which makes the product less acceptable than an individual would definitely reasonably be entitled to look forward to in the circumstances.

The following won’t be considered to be defects and won’t entitle one to a return below this section three:

  • Defects caused by general wear and tear.

  • Damage as a result of neglect, user abuse or incorrect use of the item.

  • Damage as a result of failing to properly care for the item.

  • Damage as a result of unauthorized changes to the item.

  • Where the specifications of the item, even though properly described on the Website and generally fit for the intended function, do not suit you.

Standard Warranty

In case you have obtained an item that happens to be faulty or alternatively of low quality, kindly inform us as quickly as reasonably possible once you discovered the problem.

You can do so by logging a return on the Website, and we’ll organize to collect the merchandise from you at no cost. After we have examined the item and authenticated your return, we’ll exchange the item with exactly the same item in stock to make use of as a substitution) or credit your account with the purchase price of the item (or refund you if it is your preference).

Gift Vouchers & Discount Coupons

Generally there are two types of discount coupons: a discount coupon with a fixed amount of a discount, e.g. R10 off (“Fixed Coupon”), and a discount coupon with a percentage discount, e.g. 10% off (“ Percentage Coupon”).

Whenever you have made use of a Fixed discount coupon to pay for an order, and you or Ladida Custom Covers subsequently cancel(s) your order (or part thereof) before shipping of the relevant item(s), or perhaps you log a return of a number of items for a credit according to the Returns Policy, the value of the Fixed discount coupon is going to be subtracted off the purchase price from the cancelled or returned item(s) (as relevant), and we’ll credit your account for the total amount remaining, if any (or reimburse you if it is your preference). We’ll in addition supply you with a replacement Fixed discount coupon of the exact same value as the initial Fixed discount coupon used. Ladida Custom Covers may in its sole discretion impose limitations on the usage of the replacement Fixed discount coupon.  Regarding subsequent cancellations or returns occurring from the same order, we shall credit your account as normal with the value of the returned item (or even reimburse you if it is your preference).

Whenever you used a Percentage discount coupon to purchase an order, and you or Ladida Custom Covers subsequently cancel(s) your order (or part thereof) before shipping of the relevant item(s), or perhaps you log a return of a number of items for a credit according to the Returns Policy, the value of the discount received using the Percentage discount coupon will be subtracted from the cost of the cancelled or returned item(s) (as relevant), and we’ll credit your account for the total amount remaining, if any (or reimburse you if it is your preference). We’ll in addition supply you with a replacement Fixed discount coupon of the exact same value as the discount received using the initial Percentage discount coupon. Ladida Custom Covers may in its sole discretion impose limitations on the usage of the replacement Fixed discount coupon. Regarding subsequent cancellations or returns occurring from the same order, we shall credit your account as normal with the value of the returned item (or even reimburse you if it is your preference).

Wherever you have made a purchase using a Gift Voucher or discount coupon to buy an item which you afterwards return for a refund according to the Returns Policy, we can not reimburse you in cash for the part of the purchase price that you paid with the Gift Voucher, however we shall credit your account.

Charges and refunds

In the event that you return a faulty item to us, however you neglect to return all add-ons and also components which were supplied with that particular item, our company is entitled to (subject to applicable law) to decline the return, only to exchange the item which you did return, or to calculate the worth of the missing add-ons and components and just credit or reimburse you in respect of the returned item.

In the event that you return an item that doesn’t adhere to this Returns Policy, you might be responsible to reimburse Ladida Custom Covers for any cost of collecting the merchandise from you and the cost of getting the item(s) delivered to you.

Under no circumstances will contributions be refunded.

Please note that we only refund to the payment method that you originally used – i.e. payment by credit card will be refunded to the same credit card, payment by EFT will be refunded to your nominated bank account, and payment by eBucks will be refunded to your eBucks account.