Store policies

Please note that all upcycled, recycled and found items have already lived a life so will show small
 signs of wear.  

Orders are processed after receipt of payment, normally within 3-5 working days.

Shipping

We'll inform you by email with your tracking number when we send your parcel and when you should expect it.

Orders are posted via South African Post Office or may be collected from our physical address 
at a pre-arranged time suitable for both parties

If parcels are not collected from the post office and are returned by the post office you will 
be contacted via email and if you wish to have the parcel reposted please note that an 
additional handling fee will be charged in addition to the cost of delivery.

Jonkheer SA cannot be held liable for lost or stolen parcels, late deliveries, strikes or 
damaged goods.  All necessary precautions are taken to ensure products are properly 
packaged so that your goods arrive safe and sound. 

All furniture items can be shipped nationally, please contact us for costs.

Shipping internationally - please check with us for shipping/postal Rates via email before placing 
your order.... to the USA, delivery is between 7 - 14 days, and to Europe, around 5 - 7 days.

Returns

If you want to return or exchange your order, please contact us,

Andrew or Theresa.

No returns will be accepted and no refunds given unless you contact 

us via email before the item is posted back to us. The item must be 

unused and in or with it's original packaging. This needs to be done 

within 5 days of receipt of your parcel. BUT bear in mind,  all the postage 

will be customer’s responsibility.

Copyright


The designs, paintings and illustrations for all Jonkheer SA products and the images you see on

this site is the intellectual property of Theresa Holtshousen and may not be reproduced or used
in any way without express written permission. All  rights reserved. Don't pull a fast one, let us
play nice.

We hope you have a very pleasant shopping experience with Jonkheer SA and please contact 
us at [ email hidden ] for any queries.