Processing time All items you see are ready to be shipped. If you wish to have a custom order made, the average processing time before dispatch is 5 to 7 days. For express shipping, please contact me to request priority dispatch. Estimated shipping times Australia 2 - 4 weeks North America 1-2 weeks Europe 1 - 2 weeks Australia, New Zealand and Oceania 2 - 3 weeks Asia Pacific 2 - 4 weeks Latin America and the Caribbean 2 - 4 weeks North Africa and Middle East 2 - 4 weeks Sub-Saharan Africa 1 - 2 weeks Customs and Taxes Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs. Returns and Exchanges I gladly accept returns and exchanges. Just contact me within 3 days of delivery. Ship items back to me within 7 days of delivery. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Privacy Policy I will only use our shipping and billing address and contact information - To communicate with you about your order - To fulfil your order - For legal reasons (like paying taxes) How do I ship my items - I ship worldwide using the South African Post Office - Tracked and signed national and international shipping - If you live in South Africa, shipping time is usually 5 - 7 business days, but could be longer sometimes - We have had problems with our Post Office in the past, but I can assure you that the service has been rectified and it is now a very reliable service to use.I can't be held responsible for delays due to the Post Office - I ship by signed and tracked mail, but if you are in a hurry, please send me an e-mail and I'll let you know all the shipping possibilities How do I get my customisation for an order? Please send me an e-mail to [ email hidden ] so that we can discuss all options. Any notes are important and they will help me to make the right item. I will update you with progress during processing time which will be stated in listing for your custom order. International Shipping I declare the full value of the item on the customs declaration. You will be provided with tracking number, once your item is posted. What should I know about the way I work? I try to take the best photos I can, but colours vary from screen to screen. If you are unsure about a colour or dimensions or anything else, please send me an e-mail and I will let you know. Dimensions are stated in each listing. I do take custom orders, get in touch and I will do my best to do something special for you. The item I want is sold out. Can I make another? Yes, I can make you a similar piece. Just send an e-mail to [ email hidden ].