Jasmine Fashion Design Studio

Notice from Jasmine Fashion Design Studio: Covid-19 Message:
Order your now during lockdown and get up top 25% off on everything in the store!
Offer valid until lockdown ends.

True Femininity is sensual.  It is compassionate, radiant and playful. It captivates.  In a world where women are trying to prove themselves more and more in a “man’s” world and the art of true femininity is slowly disappearing we here at Jasmine Fashion Design Studio are trying to hold on to it in the only way we know how…through fashion!  The JasmineFDS brand celebrates the femininity and uniqueness of every woman.   We focus on exclusivity, and simple, elegant designs with a touch of vintage. 


Everything is handcrafted at our studio in Pretoria by our small but passionate team.  We specialise in any dress for every occasion; from formal and cocktail dresses for events, to ‘just because’ dresses for everyday.  If you don't see anything you want in our store feel free to contact us at [ email hidden ] for custom designs specifically made for you.


Don't be left out, join us in celebrating your true femininity through our simple, elegant, exclusive designs…join the movement…spread the word…order a JasmineFDS Original dress now ;)

 

Shipping:

Jasmine Fashion Design Studio reserves the right to use their preferred courier service depending on your location.

To ensure that your goodies get to you safe and sound (and on time), Jasmine Fashion Design Studio makes use of door-to-door courier (main centres) or Postnet-to-Postnet courier (outlying / regional areas) services. We do not use the SA Postal service. You will be notified upon dispatch of your order and rest assured - we can track your packaged every moment as it makes it way to you.

Main centres are classified as:

Johannesburg

Pretoria

Bloemfontein

Cape Town

Durban

Port Elizabeth

East London

George

Kimberley

Ladysmith

Nelspruit

Polokwane

Potchefstroom

Welkom

Witbank



All other towns and cities are classified as regional areas and will be sent to the closest Postnet.

Farm addresses and rural areas will also be sent to the closest Postnet

Should you live within a farm or rural area and would like the courier to deliver to your door, please select this option in the checkout process – please note additional charges will apply for this service.   

Courier fees are subject to change due to supplier charge increases. Should the courier fees be more than charged upon checkout, Jasmine Fashion Design Studio reserves the right to charge additional courier or send to an alternate address for the client. Jasmine Fashion Design Studio will contact the client and make suitable arrangement in such a case. 

Date of dispatch vs. Courier lead time

Subject to stock availability and receipt of payment, orders will be processed within 7 working days from date of payment reflecting  and handed over to a courier company for delivery (i.e. date of dispatch)

You will be notified once the order has been dispatched and a reference number will be given to you. Orders will take approximately 3-4 working days from date of dispatch (i.e. Courier lead time).

Jasmine Fashion Design Studio used the services of reputable courier services to ensure the timeous delivery of your order. However, unforeseen circumstances may cause delays. Should these circumstances arise, Jasmine Fashion Design Studio will ensue its best efforts to get your order to you, however we cannot be held liable for such delays.

Please provide for extra delivery time over public and / or religious holidays.

Delivery will not be made with cash orders – cash ordered are stickily conducted on a customer collection basis only

Please ensure that the delivery address is correct. If the address is not a postal but a physical address, make sure that someone will be available to receive the order at all times (work address). If the courier is unsuccessful in his attempt to deliver the ordered goods and the order is returned to Jasmine Fashion Design Studio, you will be charged an additional handling fee.

Jasmine Fashion Design Studio does not take responsibility for stolen items, late deliveries or damage caused during the courier of the items. We will ensure that the order is packaged is wrapped as best as possible.

Should you wish to use your own courier services to collect your order from Jasmine Fashion Design Studio, we will gladly assist. No refund or rebate will be provided for the courier charges should you opt to use your own courier services. Furthermore, we do not take responsibility what so ever for the order once the courier service has collected the items. Missing or stolen items, late deliveries or damage caused during the courier of the items with not be subject to replacement or refund.


Sizing: 

We try very hard to ensure the perfect fit for our customers even in the online world.  Most of our pieces range from small to large, but some of the designs are one-size-fits-all meaning it is made to be altered to your specific measurements.  All pieces can be altered; those with specific sizes can only be made smaller, while the one-size-fits-all pieces kan be made smaller and bigger to an extent.  Please be sure to specify your Bust, Waist and Hip measurments on step three of checkout.  Size Chart:


Small:

Bust = 84cm-88cm

Waist = 67cm-71cm

Hips = 93cm-97cm


Medium:

Bust = 89cm-93cm

Waist = 72cm-76cm

Hips = 98cm-102cm


Large:

Bust = 94cm-98cm

Waist = 77cm-81cm

Hips = 103cm-107cm



**If you don't find something in your size let us know and we'll custom make what you want in your size if possible


Returns, Exchanges, Refunds:

As per the ECT Act - consumers have a general right to return (a ‘cooling off period’), for seven days after delivery, for any reason, without penalty, but the consumer will be liable for the costs of returning the goods.

If you are not satisfied with any of the products you have bought from us, please notify us at [ link hidden ] within 7 working days of receiving your order.

We will arrange to have the product returned to us via our preferred courier within 2 weeks from date of the notification email.

We reserve the right to levy a 10% administration fee for returned orders (to recover transactional costs) as well as the cost of courier (original cost of sending as well as cost of returning) against the credit note issued.

Cancelled orders before dispatch will be refunded taking into account 10% administration fee (to recover transactional costs).

Jasmine Fashion Design Studio reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet our standards. Should we exercise this right, the User will receive a full refund with no deductions.

Returned items must be returned unused and undamaged, in the original packaging and accompanied with the original invoice. If the original packaging is damaged, please ensure the goods are properly package to ensure that damage does not occur during the return courier.

Jasmine Fashion Design Studio reserves the right to refuse to refund or exchange a product should it be deemed that the product has been used or is not in a condition fit for resale OR and products that you or any other person has altered, repaired, incorporated or added to where such alteration, repair, incorporation or addition has not been authorised by Jasmine Fashion Design Studio.

However, Return of defective goods will be at no charge to the client.

As per the Consumer Protection Act, all products have a standard 6 month manufacturing warranty. Defective items may be returned to Jasmine Fashion Design Studio within this period for either repair, replacement or refund.

If the product is found NOT to be defective and is commercially acceptable, you will NOT be entitled to any repair, replacement or refund but will instead be liable for the costs incurred in having had such product returned to Jasmine Fashion Design Studio and well as the costs of redelivering the product back to you.

A product is NOT defective and you will NOT be entitled to any, replacement or refund under the general warranty above if:

(a) The faults/damage are a result normal wear and tear;

(b) damage arising from incorrect usage of the product;

(c) damage as a result of accidents, including water spills and stains;

(d) the item has a reasonable amount of manufacturing or production imperfections, but is acceptable in accordance with the generally accepted commercial practices.

The decision to repair, replace or refund the client remains at the discretion of Jasmine Fashion Design Studio and their respective suppliers.

Once we have received the returned product, we will either repair or replace the product within 30 days or refund you in full for the item within 14 days.


Due to the natural handmade nature of the products – products may differ slightly from the images as on the online store. Every effort has been made to accurately show the size and colour of the products but colours may vary from the pictures. Jasmine Fashion Design Studio may not be held liable for product variations.

Jasmine Fashion Design Studio will not accept the return or cancelation of an order for ANY PRODUCT on the website that is MADE TO ORDER. These products will be found in our special service section under “Custom Order”.

Returns, refunds and exchanges will not be permitted on sale and / or clearance items

All refunds or exchanges will be granted at Jasmine Fashion Design Studio’s discretion.

Jasmine Fashion Design Studio's liability is limited to the replacement of defective products. Products damaged due to normal wear and tear or due to negligence will not be refunded or replaced.