Important COVID-19 Update

We're still open for business! Click the button below for some need-to-know bits and pieces regarding changes you'll experience while shopping on Hello Pretty during this peculiar time. Short version: shipping's going to take longer than normal.

See our COVID-19 status

What are your return/exchange/refund policies?

As we mentioned, each store is run by the designer themselves, so each store will have its own set of policies. We encourage our designers to be as flexible as possible, but for certain items stricter policies may apply. We’d recommend you read through them before buying.

There’s a problem with the order I placed. What do I do?
Oh dear! We're sorry to hear that. The best thing to do is to contact the designer directly, since they're responsible for fulfilling your order. Their contact details are in the order emails you received when placing your order.