Heart Jewelry Creations
About the designer
We design, create and sell unique jewellery pieces with a vintage, whimsical and somewhat eclectic feel to it. Each item is handmade with love and care. It is either one of a kind or one of a few.
Thanks so much for stopping by! :)
All orders are posted within 3 bussiness days of receiving the order. Orders will be dispatched every weekday from Monday to Friday except on public holidays.
If you choose the normal post option, your order will shipped by door-to-door courier service. Please see below for more details depending on your location.
You only pay the shipping cost (R70) for the first item that you order. All additional items will be shipped free of charge, as long as it is part of the same order and the delivery address is the same. Make use of this benefit and add as many items as you want from my store. You can even consolidate orders with your friends to save on shipping cost!
If your address is in the following areas (or within a 100km radius of any one of these locations), you will receive overnight door-to-door delivery:
Polokwane, Nelspruit, Witbank, Rustenburg, Johannesburg, Westonaria, Klerksdorp, Vaal Triangle, Randfontein, Harrismith, Bloemfontein, Pietermaritzburg, Durban, Richards Bay, Port Shepstone
If your address is in the following areas (or within a 100km radius of any one of these locations), you will receive door-to-door delivery within 2 - 3 business days from shipment:
East London, Port Elizabeth, Knysna, George, Plettenberg Bay, Mosselbay, Stellenbosch, Cape Town
If your address is outside of the above mentioned areas, your parcel will be sent with Speed Services Courier to your nearest Post Office where you will be able to collect it within 1 - 3 business days after shipment.
If you would prefer Postnet shipping - please add this item to your cart to cover the additional cost (R30) https://hellopretty.co.za/heart-jewelry-creations/upgrade-to-postnet-to-postnet-shipping
You still need to select the standard shipping option of R70 during the checkout process.
All international orders are posted through the local postal service as Registered Mail. It takes 10-40 working days to arrive, depending on the destination. Shipping cost is a standard flat rate - no matter how many items you add - up to 2 kg max. As my jewellery are light weight, you can add many items and still remain within the limit :)
Every parcel comes with a tracking number which will be e-mailed to you as soon as the order is shipped.
♥ Duty/Custom Taxes:
I am not responsible for any duty taxes you may incur in your country.
All items are packaged in a sturdy box or it's thoroughly bubble wrapped to ensure that your jewellery reach you in perfect condition. Each package is wrapped carefully and with a lot of love. ♥♥♥♥
*** I do not include a receipt in the packaging unless requested ***
Refunds and exchanges are done on a case by case basis. Heart Jewelry Creations understands that things do sometimes go wrong and what we want most of all is for you to be happy with your purchase.
If for some reason you are not entirely satisfied, please notify me within 48 hours after you have received your item.
♥ Refund terms and conditions:
- A refund will only take place if the jewellery is received in the same condition as it was posted.
- The returned jewellery must be received in South Africa within 30days of it arriving in the country of destination (your country).
- Return shipping is at your cost unless the return is as a result of an error on our side - for example, the jewellery posted was not the jewellery that you ordered.
♥ Exchange terms and conditions:
- An exchange will only take place if the jewellery is received in the same condition as it was posted.
- Shipping costs will not be refunded and you will be invoiced for extra shipping of the new item exchanged