Hannah-Rose Smith Novelties

Notice from Hannah-Rose Smith Novelties: If you have any queries or just want to say hi, feel free to pop me a message with the 'Message the Designer" Tab on the left and I will respond as soon as possible.

As Sewing Blogger and Fashion Designer specialising in custom evening-wear, creating is my passion.


Anyone can be a creator, whether you can knit a basic square, only sew a hem or are able to make a complete garment from scratch.

I have created some products for my fellow South Africans that want to show their love of creating, crafting, sewing and making ? ? ✂

Please Note:

-All items are made to order, stock is not held.

Lead times indicated next to each product (this excludes the shipping time).

-Every attempt will be made to fullfill the order to your requirements (your chosen colour, size etc..) but we are dependent on available stock.

We will be in contact with you about any possible hiccups and can offer a refund if the required stock is unavailable.

-We use machine Embroidery to stitch the wording onto the items. The embroidery has a soft backing on the inside of the item for comfort.

-Colours in our images may vary slightly from actual colours, however every effort has been made to be as accurate as possible. 

-Please check washing instructions provided in your parcel, textile items will shrink in hot washes and tumble driers. We can't accept responsibility for any shrinkage.


Shipping & production times:

-Our production times are 1-2 weeks prior to shipping.

-The production times are an estimate and depend on the availability of the items from the suppliers. Of course our aim is to have your item/s produced as quickly as possible.

-If you need to rush the order, please message prior to making payment so that we can ensure stock is available.

-Please keep in mind that shipping time is to be added to the time needed to produce the items.

-Your order will be delivered to your supplied address, please ensure that the provided details are correct.

-Once the parcel is handed over to the courier, it is their responsibility. They are liable for any damaged, stolen or missing parcels. We will of course assist where possible but it will be up to you to resolve any issues with the courier company.

-We use PUDO which is a division of The Courier Guy.

-A tracking number will be provided once the parcel is handed over to PUDO.


Cancellation:

-Cancellation of orders by the client prior to production will attract a 25% admin fee.

-If production has begun, you will forfeit the full amount of the item/order. The shipping fee may be refunded if the order has not yet been shipped.


Exchanges & Refunds:

-*If stock is unavailable of an item you have paid for, we can happily refund you for it before fulfilling your order.

-Items can be fairly exchanged or refunded & returned if there is a major defect that was caused before the item was shipped.

-Items to be returned must be in new condition. If there is any noticeable wear/use, the item(s) cannot be returned.

-No returns on personalised orders unless there is a major defect that was caused before the item was shipped or if there is a spelling error made on part of the producer.

-Request for refund or exchange must be made within 3 days of receipt of purchase.

-Return shipping costs must be paid by the customer.


Please contact me if you have any questions, queries or requests.