About the designer
I estimate the time to package and ship a stocked product will be 1 working day and the delivery should happen within 3-4 working days from purchase. Everything will have a tracking number.
MADE TO ORDER
Some items I have listed will be marked as “made to order” or customizable. These items will need a lead-time to craft - with ceramics being a time heavy process [creating, drying, bisque firing, glaze firing and sometimes gold or lustre firing] this may take up to 3 weeks to produce. But I will always push to get your order out as soon as possible.
I will be sure to package the items as securely as possible to avoid breakages, please notify me as soon as you have picked up your package if there are any breakages. I will require a picture of proof and will ship out a replacement ASAP!
Of course returns are completely welcome. All returns will need to be made within 1 week of receiving your purchase. The cost of the return will however be for the buyers expense, but I will be happy to issue you with a Hello Pretty voucher to cover some of the cost.