Frequently Asked Questions
How can I track my order?
You can track exactly where it is on the Pargo parcel tracking tool.
When your order gets placed, though, you'll receive email and sms notification at each step of the process.
When will I get my order? How long does it take?
Check the lead time on the shipping tab of the product you're ordering. Then add to that the time that Pargo takes which is 2 to 5 working days.
How long do I have to collect it from the Pargo Parcel Point I chose after it's arrived there?
They'll hold it for 8 days before sending it back. If that happens you'll unfortunately need to cover the re-delivery fee of R79.
How do I get it?
When you've received the notification from Pargo letting you know that it's arrived, you (or someone you send) just needs to turn up at the Pargo Parcel Point with the unique code smsed to you, and their ID. This code is the golden key to getting your parcel. Without it, the parcel won't be released. We don't want people stealing your parcel, so that's why.
I've lost my unique code! Help!
Your code is in the SMS notification of delivery. But if you can't find that, get in touch with Pargo at email@example.com or 021 447 3636 and they'll sort you out.
I got SMSed that my parcel was ready, but the collection point doesn't have it.
Double check that you're at the right Pargo Parcel Point, and if you are, get in touch with Pargo at firstname.lastname@example.org or 021 447 3636 to figure out what's going on.
I used the wrong email address or phone number on my delivery details.
Whoopsie! Contact Pargo ASAP at email@example.com or 021 447 3636. If your details are wrong, they won't be able to let you know where your parcel is.