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Collection at PostNet
The Courier Guy
Available as same day if earlier than 10am and in Cape Town
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All items are "Made to Order" Please allow 5-7 business days (14 for stone setting) for me to make your item before shipping. If you need something quicker, please contact me at Info@charlidesignstudio.com before purchasing, to see if I can accommodate. Please note that all items are individually handcrafted and may vary slightly to the photo provided. The colour of the items may vary slightly from pictures loaded in my store as on-screen colours varies slightly from the actual product. ORDERS Please take note that items can not be reserved. Items are only considered sold on proof of payment. SHIPPING Please allow 3-5 working days for shipping of stock items. Orders are processed once payment has been received in full. Once the order has been dispatched I will e-mail you. Please provide a daytime physical address (home or office) and telephone number when placing your order. Insurance will only be added to parcel at the client request. Please note that the client is liable for the insurance costs, and will be added to the postage fee. Courier Delivery Please allow 3-5 working days for shipping of stock items at a cost of R99 for Cape Town, R99 Jhb and a R180 outlying areas, unless stated otherwise for jewellery. Overnight Delivery - If you wish to use this option, please contact me directly at Info@charlidesignstudio.com for speedy delivery and additional charges. International shipping. Please contact me Info@charlidesignstudio.com for a quote. Self collect: not allowed. Charli Design Studio or associates cannot be held liable for lost or stolen parcels, late deliveries or damaged goods that occurs while in transit. Great care is taken to ensure that the goods are packaged correctly so that they do not break in the post. REFUNDS Unfortunately I do not permit refunds but exchange can be discussed on a case-to-case basis; if you are unhappy with your purchase please contact Charli Design Studio within 24 hours of receipt at email@example.com. The item needs to be returned within 7 days of receiving your order, in its original packaging and condition. The buyer is responsible for return shipping costs. RETURNS Please note I do not permit returns on jewellery pieces (ie. earrings) due to hygiene and custom made orders that have been specifically made for the buyer. If there is a technical issue I will replace the item at my own cost after a thorough inspection and determining of cause. CARE To avoid accelerating the fading of the gold colouring, on plated items it is best to avoid prolonged exposure to harsh chemicals, perfume, soaps, lotions, perspiration and too much water. Remember that this is also dependant from person to person as every person reacts differently to metals. A jewellery cloth can be used to polish your piece or a warm, gentle soapy solution can be used. Ring sizes: X-Small (G, G1/2; H, H1/2; I, I1/2;) Small (J, J1/2; K, K1/2, L, L1/2;) Medium (M, M1/2; N, N1\2; O, O1/2;) Large (P, P1/2; Q, Q1/2;) X-Large (R, R1/2; S, S1/2; T, T1/2) If you are unsure you can visit your local jeweller, i am sure they will be happy to help. Bangles: Diameter - Small - 61mm Medium - 63mm Large - 65mm Bracelets: One size unless stated otherwise. An extension piece can be added at an extra cost.