Hello Pretty is a marketplace that allows designers to run their own independent online store. When you place an order you're ordering directly from them, not a big faceless company. This means that products are made and shipped by each individual designer themselves, and if you have any questions you can contact them directly.
You'll find their full contact details on the confirmation email that you'll get when you complete your purchase. And if you ever have anything you'd like to ask, drop us a line at firstname.lastname@example.org.