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Orders placed & paid for outside of the Hello Pretty platform aren't protected, supported or guaranteed by Hello Pretty. In the event that a seller become unresponsive or disappears, or doesn't supply your purchase after you've paid, or if your purchase gets lost in the mail, Hello Pretty cannot facilitate a refund or offer you any buyer protection, insurance, or assistance.
Unfortunately we do not accept returns, but if you are unsatisfied with your purchase, please do not hesitate to contact me and I will try and assist as best I can.