Big Heart Company
About the designer
Hi I have happily relocated to London.. I still have stock of the LOVE Bunni in Cape Town.. please contact me on [ email hidden ] for any enquiries...
We endeuvour to dispatch parcels within 1 to 5 working days of your order being placed.
We have decided to send all our packages via courier most times it is over night. Out lying areas please allow us to quote.
INTERNATIONAL - We would need to quote as each country is different
We are based on the outside of at 107 Bromwell Street, Woodstock - right behind The Biscuit Mill ....so a free self collect is available to Capetonians. Showroom Hours: Monday-Thursday 8:30am-4pm and Fridays 8:30am to 2pm. Please call first so that we can make sure your parcel is ready. [ link hidden ]
Our product is hand made - imperfection is part of the character of the product as each item is individually made - this has to be kept in mind when purchasing...
Big Heart Company cannot be held responsible for damage, lost or theft. If we feel that good customer service requires us to bend the rules, write us an email, with a smile, and we will see what we can do!
No cash refunds are given, If you are not happy with a product we are very happy to replace it to the same value. Return shipping is for the customers account. If you change your mind within 14days of receipt of the goods. Please contact us immediatley making us aware of your concerns. Ensuring the goods are in the same condition that they were dispatched in, we will happily exchange your purchase or provide you with a credit for the store. Shipping costs are for the customers account and not refundable.
PLEASE NOTE: No returns, exchanges or refunds on personalised bespoke items and SALE items.
If a gift, leave the message on your check out screen and we can wrap it up full of Big Heart Love for your specail person...
WHOLESALE, please contact us on ethne[ link hidden ]
we manufacture/CMT for many brands please do not hesitate to give us a shout with your requirements....