About the designer
Mom and Daughter Duo with a passion for pet accessories. We not only love pets, but the people who take good care of them too and believe you desrve t obe spolit as much as they do!
Our items are handcrafted with love, Proudly South African!
Please allow between 7-10 working days for your order to arrive.
Please note that Titan Ink products take 2-3 weeks to arrive.
If more than 2 weeks, have passed please email us at [ link hidden ] to review the status of your order. Refunds will be handled through email if necessary.
DOMESTIC - SOUTH AFRICA
Standard Shipping - R95.00
Free Shipping in South Africa - FREE on orders of R550 and over
International Shipping - R240.00
All shipments are calculated according to current rate of exchange.
RETURN & EXCHANGE POLICY
Our policy lasts 15 days. If 15 days have gone by since your date of delivery, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [ link hidden ]
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email for further details.