A Bird Named Frank
About the designer
Caryn and Peter are the complementary creative forces behind A Bird Named Frank. With backgrounds in fashion design and fine art respectively; together they produce a jewellery range that has become known for its minimalist aesthetic and geometric focus. Since 2010, each item has been made at their studio in Cape Town with the utmost care and attention to detail. Their designs have always been refreshingly simple with a determined focus on creating wearable pieces; whilst subtlety, muted tones, fine detail and quality in craftsmanship are the characteristics that define the brand.
Returns / Refund Policy
When making a purchase, please read the product descriptions carefully and take note of the measurements to ensure that you are happy when the parcel arrives.
We will, however, refund or exchange items within 10 working days from delivery/collection if you are unhappy with your purchase for any reason. The items must be unworn, undamaged, and returned in their original packaging.
Items sent back after this 10 day period cannot be accepted and will be returned to the sender. If you are concerned, please contact us.
Unless your order has arrived damaged, faulty or incorrect, you are responsible for the postage fee to return the items to us. Please use a tracking number.
Once we have received and inspected the returned items, we will issue your refund. Please note that where delivery fees are paid, the original delivery fee of sending the goods to you cannot be refunded.
The cost of repairs is calculated on a case by case basis. Please do not hesitate to contact us if you have a query.
We usually dispatch orders within 3 days, but please allow 10 working days for dispatch just in case.
Local Orders (RSA)
Local orders are couriered - Free shipping
You must supply a physical address (not a P.O. Box) and a telephone number to be contacted on during delivery hours. Please double-check that your address is correct. If we are unable to reach you after two delivery attempts the order will be returned to us and checked back into stock. We will then refund your payment minus a R50 stock-processing fee.
International orders are sent via airmail - R120.00 per parcel.
Free shipping for orders over R600.
Your country may charge additional import duties on collection depending on its own policy.
After dispatch, delivery usually takes up to 2 weeks, but unfortunately this is an estimate and not a guaranteed time. Parcels are sent via airmail counter-to-counter, and each parcel has a tracking number which we will email you once we have sent your parcel off. You can track your parcel online with the South African Post Office while your parcel is in South Africa, and then with your country's own Postal Service once it leaves South Africa.
Please note : some countries (for example, Australia) will issue their own tracking number when the parcel reaches that country. Please call your Post Office and give them your South African tracking number and they will be able to give you the new tracking number and advice on how to track it within your country.
While we are happy to assist with tracking parcels where we can, once parcels leave South Africa, the South African Post Office can no longer track it for us as it is then the responsibility of the receiving country. If you are expecting an international parcel, it is always a good idea to know how your own Post Office works within your county to avoid parcels being uncollected and returned to South Africa.
Please note : If the parcel is not collected and therefore returned to us - we will refund the price of the items sent minus a R50 stock-processing fee, but we cannot refund the shipping fee. If you wish for your parcel to be resent, a second shipping fee will need to be paid.